Star ratings and NPS tell you how someone feels about a visit. They don't tell you when a happy customer starts feeling the strain — until they quietly stop coming back.
A customer can keep rating you 4 stars right up until the visit that pushes them out the door. Price creep and slow service build up invisibly — nothing in a standard survey catches it in time.
Two quick taps and a verdict, right after checkout — about ten seconds, and customers see exactly what they're answering.
How the wait felt
How the price felt
Was it worth it?
Your baseline — the share of visits your customers call worth it.
The early warning — customers still saying yes, but with rising strain. This is the number that moves before your star rating does.
Where your regulars feel comfortable, and when today's visits are drifting outside it.
Exactly when and where the strain shows up — a dinner rush, a location, a day of the week.
Most tools only tell you when someone's unhappy. This tells you when someone's tolerating you instead of enjoying you — while your headline score still looks fine. That gap is the earliest churn warning we produce.
Strain usually isn't everywhere. It's Friday dinner, or one location, or one time of day. We show you exactly where, so you fix the specific thing instead of guessing at a blanket price change.
Add it to any survey in a couple of clicks — no separate signup, no extra tool to learn.